We are committed to continuously improving and streamlining your support experience. To this end, we are pleased to inform you of an important update regarding our contact channels.
Update 1 – New Electronic Contact Form
Starting January 19, we will introduce a new contact form. This marks the beginning of a three (3) month transition period, after which all written support requests must be submitted via the contact form.
This change is part of our move toward faster, more reliable, and more personalized support, ensuring that your support requests are handled efficiently and consistently every time.
How does this benefit you?
- Faster processing, as all necessary information is available immediately
- Smart forms ensure your request is routed immediately to the necessary solution or the right team
- Receive real-time updates on the status of your requests
- Access your support tickets, FAQs, and self-service tools 24/7
- Stronger security protects you from spoofing and phishing attempts
- Better routing and prioritization allow urgent requests to be handled faster
Update 2 – Update to Phone Service
Our phone service number is changing.
Our new primary phone number is: 020 766 1072
What you need to know:
- When calling the new number, you will first select whether your question concerns Cloudia or Mercell.
- After this, you will be asked to indicate whether you represent a buyer organization (hankintayksikkö) or a supplier (tarjoaja).
- If you are a Cloudia customer, press 1.
- If you are a Mercell Tendering / Bidding customer, press 2.
- The old numbers 020 766 1077 (buyers) and 020 766 1075 (suppliers) will remain in use as direct lines to Cloudia support.
Our services and opening hours remain unchanged. You can reach us via the new number for the same matters as before.
If you have any questions about the number change or other matters, please do not hesitate to contact us via the support request form.
Thank you for your cooperation!